File a Complaint

In the event of a conflict between the broker and its client, the former must resolve the situation or provide detailed explanations regarding the situation within 14 working days from the date of such request. In case of disagreement with the decision or its absence, the broker's client has the right to exercise their right to resolve the dispute between the parties by the Commission. The latter, in turn, undertakes to provide an impartial investigation and a fair decision.

Please clarify whether you have previously filed complaints to Crypto Regulation Commission against this or another financial provider (broker).

Yes, I have previously filed a complaint for consideration.No, this is my first complaint.

DETAILS OF THE SUBJECT AND THE SUBMITTED COMPLAINT

First Name*

Last Name*

Residence Country*

Email*

Phone Number*

Financial provider (broker)*

Clarify the expected results

What are the key issues in your dispute with your financial provider (broker)?*

Please double-check all the data entered to avoid confusion or any inaccuracies. This will save the Commission time in the process of clarifying basic details. Also, keep in mind that failure to fill in all mandatory items or providing false information is sufficient grounds for refusing to accept the complaint and, accordingly, its further consideration.

A thoroughly completed form, together with all the necessary supporting documents, has a direct impact on the process of consideration and adoption of the appropriate decision by the Crypto Regulation Commission.

The complaint form is available only on this site. During the investigation, our team relied on the materials provided and did not request independent access to your personal account on the financial provider's platform. Below, you need to attach all the necessary documents.

Upload Documents

Make sure that all documents are in *.pdf, *.doc (docx) formats and that their size does not exceed 10 MB.